Question 1

Does my pet need to be vaccinated prior to boarding?

Accepted Answer

Yes, all animals must be fully vaccinated to be able to holiday with us. If you are unsure of your pets vaccination status please speak to your veterinarian or our friendly staff. Go to our vaccination requirements page for more info.

Question 2

What do the pets sleep on?

Accepted Answer

All pets are given freshly washed Vetbed Gold – an anti fungal/antibacterial man made material similar to sheepskin. This will be placed on top of the trampoline beds. Owners are welcome to bring their own bedding if they wish. Just keep in mind that sometimes dogs may get destructive away from their owners, so if you think this may be the case for your dog it's best not to bring your best stuff in. We don't take responsibility for chewed beds.

Question 3

Do I need to bring my pet's own food?

Accepted Answer

All pets are fed super premium food – Royal Canin for majority of the animals, which is a complete diet biscuit endorsed by many veterinarians and nutritionists, we substitute with Prime 100 meat roll if they do not like the Royal Canin. We do have grain free alternatives, typically the Instinctive Bite brand. You only need to provide your pet’s food if your pet is on a veterinarian prescribed diet or has other specific requirements like allergies. Nightly treats are given but you are welcome to bring your own. 
 
The cats are fed Royal Canin Digest Care Meat in Gravy, then they also have Royal Canin kibble throughout the day. We do carry a few other brands for the cats as some cats can be particularly fussy.

Question 4

I have 2 or more pets, can they stay together?

Accepted Answer

Yes, all our accommodation facilities are large enough to house two (or more) pets; if your dogs need separating during feeding please advise reception during check in. Larger cat families can stay together and may prefer the extra space available in our extra large suites. Unfortunately we can not board your cat and dog together.

Question 5

Are the cats disturbed by the dogs barking?

Accepted Answer

The cats are in a separate building to the dogs, also, the dogs' building has soundproof insulation.

Question 6

Can I view the facility in person?

Accepted Answer

Unfortunately, no. We stopped taking customers through the facility due to the fact it was stirring up the dogs and can stress out some of our more nervous pets boarding with us. We try to keep the environment as calm as possible and stopping customers going through has helped with that.

We are more than happy to chat face to face in our office and answer any questions you may have. Meeting some of our staff will help put your mind at ease.

Alternatively, you can view an in depth virtual tour of our facility here https://www.baldivisboardingkennels.com.au/gallery

Question 7

What if there is an emergency medical problem?

Accepted Answer

We have an on-call veterinarian for the facility and there are several excellent veterinarians in close proximity, along with emergency facilities that are open all night and on holidays. We treat every guest as we do our own pets, and you may rest assured that they will receive the best attention possible. We will get in touch with you or one of your emergency contacts before making any desicions unless all are uncontactable, in which case we use our own best judgement and decide what needs to be done. The boarding contract gives us permission to authorise veterinary treatment in the event owners aren't reachable.

Question 8

What should I bring when checking in my pet?

Accepted Answer

All pets must be up to date on their vaccinations so please bring proof of this if we do not already have them on our records, payment of holiday fees are required when you check your pet(s) in. Bring any medications in their original containers with veterinarian instructions on them and emergency contact details for while you are away.
 
Everything else is optional however you can bring blankets, toys, jackets, treats and your own food. The only restriction we have is raw bones (in case they splinter and choke) and beanbags (for obvious reasons).

Question 9

When and how do I pay?

Accepted Answer

Accounts are settled at check in; Payments that are accepted are: Cash or bank transfer.

Commonwealth Bank
BSB: 066 - 274
Account: 1017 2381
Ref: Pet name + Surname

It may say that the name doesn't match the account, as long as the numbers are correct you are fine to proceed. It's just because it's a new bank account.

We have no eftpos or credit facilities.

Question 10

Will my dog get to socialise with other dogs?

Accepted Answer

We do promote socialization with the pet owners consent, dogs are put with other dogs only of similar size and energy. Play time is always supervised by a staff member.
 
Non-social dogs are also welcome and get the exact same time out in exersise yards as social dogs.

Question 11

Why do you go on a daily rate and not a nightly rate like hotels?

Accepted Answer

For the best interest of your pets we like them to be dropped off as early as possible to allow them the whole first day to meet the staff, settle into the environment and adjust to our routines.
 
All the suites are available until closing time on day of collection.
 
With that in mind we are looking after your pet for a full day (fed, exersized and loved), thus, we charge for the day you pick up and the day you drop off.
 
We find most of our clients want to drop off in the morning and collect in the afternoon, therefore we find it works better to arrange our bookings per calandar day. Once a suite has been allocated to a pet for that day it does mean it cannot be used for another customer hence why there is a full day charged.

We are different to hotels as they have everyone checked out in the morning and checked in that afternoon.

Question 12

Do you take FIV+ cats?

Accepted Answer

Unfortunately not, given the amount of cats that they would be around we don't feel it's appropriate to board them given they are immuno-compromised, the likelihood they will get sick is much higher.

Baldivis Boarding Kennels & Cattery

Frequently asked questions